Refund Policy

1. Overview

This Refund Policy outlines your rights regarding refunds for Piperine software purchases. This policy complies with the UK Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2. Consumer Rights

If you are purchasing as a consumer (not a business), you have the following rights:

• A 14-day cooling-off period from the date of purchase
• The right to cancel your order before the digital content is delivered
• The right to a refund if the software is faulty or not as described

3. Business Customers

If you are purchasing as a business:

• The Consumer Rights Act 2015 does not apply
• Refunds are provided according to our standard 14-day refund period
• Volume license purchases may have different terms as specified in your license agreement

4. Refund Eligibility

4.1 Standard Refund Period

You may request a refund within 14 days of purchase if:

• You have not downloaded or activated the software
• The software is faulty or not as described
• You have not used the software in a production environment

4.2 Extended Refund Period

We may extend the refund period beyond 14 days if:

• You experience a critical technical issue that our support team cannot resolve
• The software fails to perform as advertised
• There are exceptional circumstances (evaluated case by case)

5. VAT and Taxes

For refunds involving VAT:

• UK VAT will be refunded along with the purchase price
• We will provide a credit note/invoice for your records
• International tax refunds will follow local regulations

6. Subscription Refunds

For subscription-based licenses:

• Cancellations before the renewal date will not be charged for the next period
• Mid-term cancellations may be eligible for a pro-rata refund
• Unused time on annual subscriptions may be refunded at our discretion

7. Non-Refundable Items

The following are not eligible for refund:

• Activation keys that have been used or deployed
• Custom development or integration services
• Training or consultation services that have been delivered

8. How to Request a Refund

To request a refund:

1. Contact our support team at [Support Email]
2. Provide your order number and purchase date
3. Explain the reason for your refund request
4. Include any relevant technical support ticket numbers

9. Refund Processing

When a refund is approved:

• The refund will be processed through your original payment method
• Processing time is typically 5-10 business days
• You will receive email confirmation of the refund

10. Dispute Resolution

If you are not satisfied with our refund decision:

• Contact our customer service for escalation
• UK consumers can contact Citizens Advice for guidance
• You may have recourse through your payment provider

11. Contact Information

For refund requests and inquiries:

Sodium Cyber Ltd.
The Oakley Kidderminster Road, Droitwich Spa WR9 9AY
Email: enquiries@sodiumcyber.com
Company Registration: 14223143